Try performing a clean uninstall and reinstall of the display adapter.

This will provide you with information on the maker and version of the Graphics Device installed. Once the DirectX dialog window opens, click on the Display tab. Click Yes to check that the drivers are digitally signed. You can check to see what video driver is installed by navigating to Start > Run, and typing in 'DXDIAG'.

Verify that the video driver currently being used is the most up-to-date driver available by visiting the Video Driver Manufacturer's website.

If the crash can no longer be reproduced after disabling the adapter, then you will need to troubleshoot what is wrong with the adapter.

Finally, open ArcMap and attempt to reproduce the behavior that caused the crash.

For screen resolution, select the drop-down menu under Resolution, and change it to the highest value possible.

To adjust this to continue testing, right-click the desktop background and select 'Screen resolution'.

You may notice that your screen resolution is not as clear as it was before, in addition to any additional monitors you had running have now stopped.

Right-click your display adapter and select Disable. This enables the Windows generic driver to start running instead.

In the Computer Management window, click on Device Manager and select the drop down for 'Display adapters'. You should see your display adapter(s) listed there.

Click Start, right-click on Computer, and select Manage.

This will make it easier to undo any changes made. NOTE: Before doing this, take note of what specific display adapter is being disabled.

It is difficult to troubleshoot serious problems with any type of software. When faced with repetitive and persistent crashing, it is important to ask yourself questions like, 'Does the problem occur on multiple machines?', 'Does this occur for every user on a machine?', and 'Is the problem specific to certain data?' One of the more common reasons that ArcMap may repeatedly crash is when there are issues with the display adapter. An easy way to check if your display adapter is causing problems is to temporarily disable the adapter to see if that resolves the issue.

How to change display adapter